1. About KemasGo
KemasGo is a cleaning-service brand operated by Fadori Ventures in Malaysia. This Privacy Notice explains how we collect, use, disclose, store and protect personal data when customers use our website, book cleaning services, contact us or apply to work as cleaners.
For privacy enquiries, please contact support@kemasgo.com.
2. Personal information we collect
Customer information may include names, email addresses, telephone and WhatsApp numbers, cleaning addresses, property information, service preferences, appointment details, cleaning instructions, booking history and customer support communications.
For cleaner applicants and cleaners, we may collect names, contact details, application information, availability, assigned jobs, service records and relevant onboarding information.
We may also collect technical information required for website operation, authentication, fraud prevention and security, such as device information, IP addresses and service logs.
Payment-related information may include transaction identifiers, payment status, payment references and receipts. Full card details are handled by the relevant payment processor rather than through KemasGo's booking database.
3. How we use personal information
We use personal information to create and manage customer accounts, process cleaning bookings, confirm appointments, coordinate cleaners, provide customer support, process payments, manage refunds and respond to service enquiries.
We may also use relevant information to manage cleaner applications, administer service operations, maintain business records, prevent fraud, resolve disputes and comply with applicable legal obligations.
We may record the booking policy version, acceptance time and related booking or customer reference. Complaints may involve photographs, item details, relevant footage, communications and incident or police-report information supplied to us. We use these records to investigate incidents, establish facts and administer claims, not as automatic proof of fault.
Where required by law, optional promotional communications will be subject to appropriate consent and opt-out arrangements.
4. Sharing information with customers and cleaners
When a cleaning appointment is assigned, KemasGo may provide the assigned cleaner with the customer's name, telephone number, cleaning address, appointment date and time, and relevant cleaning instructions needed to perform the service.
KemasGo may also provide the customer with the assigned cleaner's name and contact number so both parties can communicate about the scheduled appointment.
Contact details and booking information shared for service coordination must be used only for legitimate cleaning-service purposes and must not be used for unrelated marketing or personal activities.
KemasGo may also disclose relevant information to service providers supporting hosting, authentication, payment processing, communications and business operations, where reasonably necessary.
Relevant incident information may be shared with the parties concerned, professional advisers, insurers where applicable, police or regulators where reasonably necessary and lawful. Do not send unrelated footage or other people’s sensitive information. A request for incident information does not mean insurance coverage is available.
5. Payments and transactions
KemasGo uses Stripe for supported online payments and DuitNow QR for applicable payment arrangements.
Payment processors may handle payment information according to their own privacy notices and applicable requirements. KemasGo may retain payment status, transaction references and relevant records needed for reconciliation, customer support, refunds, accounting and dispute management.
Customers should not submit full payment-card details through WhatsApp or ordinary cleaning-service instructions.
6. Service providers and international processing
KemasGo uses technology and communication services including Supabase, Hostinger, Stripe, DuitNow-related payment services and WhatsApp.
KemasGo's Supabase project database is hosted in Singapore. Depending on the service provider and the service being used, personal information may also be processed or accessed outside Malaysia.
Where personal data is transferred or processed internationally, KemasGo will take steps required under applicable Malaysian personal data protection law, including considering appropriate contractual, security and other safeguards.
7. Data security
KemasGo takes reasonable steps to protect personal information against unauthorized access, misuse, disclosure, alteration and loss. Appropriate safeguards may include account authentication, access restrictions and security measures provided by our technology partners.
Access to customer and cleaner information should be limited to persons who require it for legitimate service or administrative purposes.
Although we take reasonable precautions, no online service or electronic communication method can guarantee absolute security.
8. Data retention
KemasGo retains personal information for as long as reasonably necessary to provide services, administer accounts and bookings, respond to enquiries, resolve disputes, maintain required financial records and meet applicable legal obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable requirements. Information that is no longer reasonably required will be deleted, anonymized or otherwise handled appropriately, subject to legal and operational requirements.
Requests concerning account information or deletion may be directed to support@kemasgo.com. Certain information may need to be retained where required or permitted by law.
9. Your privacy rights
Subject to applicable Malaysian law, individuals may request access to or correction of their personal data and exercise other rights available under the law.
KemasGo may request reasonable identity verification before responding to privacy-related requests.
You may contact us to withdraw consent or limit optional processing, subject to legal requirements. Required identity, contact, address and booking information is needed to administer the service; without it we may be unable to create an account or fulfil a booking. Optional marketing is not required. We obtain information from you, account sign-in providers, payment providers and relevant service or incident communications.
You may contact support@kemasgo.com to ask questions about how your personal information is handled.
10. Communications
KemasGo may communicate with customers and cleaners through email, telephone and WhatsApp for booking confirmations, appointment coordination, payment matters, service updates and customer support.
Communications through third-party services may also be subject to those providers' privacy practices.
Where optional marketing messages are offered, KemasGo will distinguish them from necessary service communications and provide applicable choices.
11. Changes to this Privacy Notice
KemasGo may update this Privacy Notice to reflect changes in our services, technology, business operations or legal requirements.
The latest version will be published on this page with an updated effective date where appropriate.
12. Contact us
For questions, complaints, access or correction requests, or other privacy-related enquiries, please contact KemasGo, operated by Fadori Ventures, at support@kemasgo.com.
Notis Privasi — Bahasa Malaysia
1. Mengenai kami dan hubungan
KemasGo ialah jenama perkhidmatan pembersihan yang dikendalikan oleh Fadori Ventures di Malaysia. Notis ini terpakai kepada pelanggan, pengguna laman web, pemohon dan petugas pembersihan. Hubungi support@kemasgo.com untuk pertanyaan, aduan, akses atau pembetulan data.
2. Data yang dikumpulkan dan sumbernya
Kami mengumpulkan nama, e-mel, telefon/WhatsApp, alamat pembersihan, maklumat hartanah, arahan, pilihan perkhidmatan, tempahan dan komunikasi sokongan. Bagi pemohon/petugas, data termasuk maklumat permohonan, alamat, ketersediaan, tugasan dan rekod perkhidmatan. Data teknikal boleh merangkumi peranti, alamat IP dan log keselamatan. Data pembayaran termasuk rujukan, status dan resit; butiran penuh kad dikendalikan oleh pemproses pembayaran. Sumber data termasuk anda, penyedia log masuk, penyedia pembayaran dan komunikasi perkhidmatan atau insiden.
3. Tujuan penggunaan dan pilihan
Data digunakan untuk akaun, pengesahan identiti, tempahan, penugasan petugas, komunikasi, pembayaran, bayaran balik, permohonan petugas, operasi, pencegahan penipuan, rekod perniagaan, penyelesaian pertikaian dan pematuhan undang-undang. Versi polisi, masa penerimaan dan rujukan tempahan/pelanggan boleh direkodkan. Aduan boleh melibatkan gambar, maklumat barang, rakaman berkaitan, komunikasi dan maklumat laporan insiden/polis untuk siasatan serta tuntutan; ini bukan bukti automatik kesalahan. Data identiti, hubungan, alamat dan tempahan yang diperlukan mesti diberikan untuk mengurus akaun/perkhidmatan; tanpa data ini kami mungkin tidak dapat meneruskannya. Pemasaran adalah pilihan, dengan persetujuan dan pilihan berhenti jika diwajibkan undang-undang.
4. Pendedahan data
Petugas yang ditugaskan boleh menerima nama, telefon, alamat, masa dan arahan yang diperlukan. Pelanggan boleh menerima nama dan telefon petugas. Maklumat ini hanya untuk penyelarasan perkhidmatan, bukan pemasaran atau urusan peribadi yang tidak berkaitan. Data yang perlu boleh didedahkan kepada penyedia teknologi, pembayaran, komunikasi dan operasi. Maklumat insiden yang relevan boleh dikongsi secara sah dengan pihak terlibat, penasihat profesional, penanggung insurans jika berkenaan, polis atau pengawal selia. Jangan serahkan rakaman tidak berkaitan atau data sensitif pihak lain. Permintaan maklumat tidak menjanjikan perlindungan insurans.
5. Pembayaran dan pemprosesan antarabangsa
Kami menggunakan Stripe bagi pembayaran dalam talian yang disokong dan DuitNow QR bagi urusan berkenaan. Pemproses pembayaran mempunyai notis privasi mereka sendiri. Jangan hantar butiran penuh kad melalui WhatsApp atau arahan pembersihan. Penyedia teknologi termasuk Supabase, Hostinger, Stripe, perkhidmatan berkaitan DuitNow dan WhatsApp. Pangkalan data Supabase kami dihoskan di Singapura; data juga mungkin diproses atau diakses di luar Malaysia melalui penyedia lain. Kami akan mengambil langkah yang diwajibkan undang-undang Malaysia bagi pemindahan antarabangsa, termasuk perlindungan kontrak dan keselamatan yang sesuai.
6. Keselamatan dan penyimpanan
Kami mengambil langkah munasabah untuk melindungi data daripada akses tanpa kebenaran, penyalahgunaan, pendedahan, perubahan dan kehilangan, termasuk pengesahan akaun serta sekatan akses. Akses dihadkan kepada pihak yang memerlukannya bagi tujuan sah. Tiada sistem menjamin keselamatan mutlak. Data disimpan selama diperlukan bagi perkhidmatan, akaun, aduan, pertikaian, rekod kewangan dan kewajipan undang-undang. Tempoh bergantung pada jenis dan tujuan data. Data yang tidak lagi diperlukan akan dipadam, dinyahkenal pasti atau dikendalikan sewajarnya, tertakluk pada keperluan sah.
7. Hak dan permintaan anda
Tertakluk pada undang-undang Malaysia, anda boleh meminta akses atau pembetulan data dan melaksanakan hak yang tersedia. Anda juga boleh meminta pemadaman akaun, menarik balik persetujuan atau mengehadkan pemprosesan pilihan melalui support@kemasgo.com; sesetengah data mesti disimpan jika diwajibkan atau dibenarkan undang-undang. Kami mungkin meminta pengesahan identiti munasabah. Penarikan persetujuan bagi data yang diperlukan boleh menjejaskan keupayaan kami menyediakan perkhidmatan.
8. Komunikasi dan perubahan
Kami boleh menghubungi anda melalui e-mel, telefon dan WhatsApp untuk tempahan, pembayaran, perkhidmatan dan sokongan. Perkhidmatan pihak ketiga tertakluk juga kepada amalan privasi mereka. Pemasaran pilihan dibezakan daripada komunikasi perkhidmatan. Notis ini boleh dikemas kini apabila perkhidmatan, teknologi, operasi atau keperluan undang-undang berubah; versi terkini diterbitkan di sini. Tarikh kemas kini: 29 Oktober 2026.